SALE* Brandi Washed Sweater
💕 Velvet Noire Boutique Shipping Policy 💕
Hello, Gorgeous! 🌸 We’re so excited for you to receive your fabulous finds! Please take a moment to review our shipping policy to keep everything smooth and stress-free. 💌
✨ Before You Checkout ✨
Orders move through our boutique super quickly, so once placed, they can’t be canceled or modified. Thank you for your understanding—your happiness means so much to us! 💖
🎄 Holiday Season Grace 🎄
It’s the most wonderful time of the year—but also the busiest for shipping carriers! 📦💨 During the holiday peak season (November 15–January 15), please allow extra time for your goodies to arrive. We’ll make sure your order is shipped out quickly, but after it leaves our hands, the magic is up to USPS/UPS. Thank you for your patience, babe! 🌟
📦 Shipping Timeline
- In-stock items ship within 24-48 business hours (Monday-Friday).
- Weekends and holidays are excluded from shipping timelines.
- Preorder or custom items: Please read their descriptions for details (see below for more info).
💌 Delivery Dates: Any delivery date provided is an estimate and not guaranteed. Use your tracking number (sent via email) to stay updated on your order's journey!
🚨 Important Shipping Details
- Incorrect Addresses: Double-check your address, cutie! Orders returned due to incorrect info can be reshipped for an additional fee (we’ll only reship once).
- Free Shipping: If you qualify for free shipping, we’ll pick the best shipping method for your package.
- Shipping Costs: These are calculated by weight and dimensions.
💖 Mobile App Perk Alert! 💖
✨ Shopping on our app? All U.S. app orders placed within 24 hours of each other will ship FREE! It’s our little way of saying thanks for shopping with us. 💕
🌏 International Orders
- Customs/duty fees (if applicable) are the customer’s responsibility.
- VNB is not responsible for any customs duties, tariffs, or additional charges that may be imposed in your country.
- Heads Up: Orders returned due to unpaid customs fees cannot be refunded.
🎀 Velvet Noire Is NOT Responsible For:
- Shipping delays caused by USPS/UPS.
- Lost or damaged packages once they leave our hands (please contact your carrier).
- Packages marked as "delivered" but not received (reach out to your local Post Office or UPS for help).
📞 Carrier Help Contacts:
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
Customers that have experienced lost/damaged/stolen items and have purchased "Delivery Guarantee" can file a claim in the Resolution Center and work with Resolve to correct the issue.
🌸 Preorder & Special-Order Items 🌸
- Preorder Items: Made just for you! These typically ship within 2-3 weeks but could take longer depending on our vendors. Check the item's description for specific timelines!
- Special Order Wigs: These require extra time and care—expect 3-4 months for these beauties to arrive and ship.
✨ Important Note: If your order includes a preorder or special-order item, the entire order will ship once everything is ready.
💖 If a preorder or special order takes longer than 3 weeks, we’ll reach out with options:
- Full refund
- Shop credit
- Exchange for an in-stock item
🌸 Waitlist & Pre-Authorization Information🌸
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Waitlists
Waitlists are used for customers who are interested in a product but, it is currently out of stock. Customers can add themselves to a waitlist and when and IF we restock, they will be notified that an item is in their shopping cart, and they will have 1 hour to checkout or they lose it. This is a great option for customers who do not want to pre-authorize payment but are still interested in being notified if we restock an item.
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Pre-AuthorizationsPre-Authorizations are used for customers who are interested in a product but, it is currently out of stock AND want to be bumped AHEAD of our waitlists and guarantee payment upon restock. Customers can add themselves to a product waitlist AND pre-authorize payment. What this means is we do NOT take payment when you add yourself but rather when and IF we restock, that customer will be AUTOMATICALLY charged that day. If we do NOT ever restock that product, you will NEVER be charged.
💌 Need Help?
Our Velvet Noire team is here for you! Email us at contactus@velvetnoireboutique.com with any questions or concerns.
Thank you for being part of the Velvet Noire family. You’re the reason we sparkle! ✨
Xoxo,
The Velvet Noire Boutique Team 💕
Everything You Need To Know:
Returns & Exchanges
Everything You Need to Know: Returns & Exchanges 
REQUEST RETURN HERE 1. Return Timeframe: Don’t forget, your returns need to be postmarked within 14 days of receiving your fabulous package! The countdown starts from the delivery date listed by the shipping carrier, not the day you unbox your goodies. And remember, tags must be intact (if applicable) for a successful return!
2. Condition Matters: We want your items to be as fresh as a daisy! Please ensure that all return items are unworn, unwashed, and free from any stains, odors (like smoke or perfume), or pet hair. If it looks like it’s been through a fashion show, we can’t accept it—no exceptions! This also includes keeping those shoe & wig boxes in tip-top shape.
3. Inspection Time: Our team will carefully inspect all returned items, and we reserve the right to deny a return based on its condition. If your return doesn’t meet our guidelines or isn’t postmarked within 14 days, please don’t send it back! You’ll be responsible for any extra shipping costs to have it sent back to you. If you choose not to pay for return shipping, your items will be donated to charity after 7 days.
4. Final Sale Alert!
Some items are final sale and can’t be returned, including:- Beauty Products
- Wig Liquids, Aerosol Products, & combs
- Inhalers
- Swimsuits/Bodysuits – 2nd Warehouse only
- Jewelry – 2nd Warehouse only
- All items discounted 30% or more
5. Shipping Costs: All returned items are shipped back at your expense. But don’t worry! We offer Free Returns Coverage from REDO on all purchases. If you opt-in at checkout, your return shipping label is included, making returns a breeze! If you skip the coverage, you’ll be responsible for the return shipping costs.
6. Processing Times: Here’s how long it takes to process your returns based on where your item is from:
- Velvet Noire Boutique Warehouse – Schofield, Wisconsin: 3-5 business days
- VNB 2nd Warehouse – California: 5-7 business days
7. Refunds: We charge a restocking fee based on the following table: if you choose to recieve your refund to Account Credit, the restocking fee is waived.
| Refund Rate | Restocking Fee |
|
0% - 19% |
5% |
| 20% - 29% |
8% |
| 30% + | 10% |
PICK UP ORDERS: All pick-up orders must be collected within 7 business days from the fulfillment date. If you can’t make it, please select shipping instead! If a pick-up order isn’t collected within 7 days, we’ll cancel it and refund you minus the 5% restock fee.
Local Pick-Up Location:As you pull into the driveway, go around the building to the right. We’re on the left!
Velvet Noire Boutique
5503 Schofield Ave, Suite E
Weston, WI 54476
Damaged Products: We take pride in quality-checking each item before it reaches you! If you receive a damaged or defective item, please report it within 3 days of delivery by clicking HERE .Thank you for shopping with us at VNB!
If you have any questions or need assistance, our fabulous customer support team is just an email away at contactus@velvetnoireboutique.
GRAPHIC CUSTOMIZATIONS
ALL GRAPHIC CUSTOMIZATIONS are considered CUSTOM and CANNOT BE RETURNED- NO EXCEPTIONS. Please see REFUND POLICY for further details. These are HANDMADE in our warehouse. Please allow 10-12 business days to ship these as they are made to order. If you have other items in your order, they will ship once tee is complete!
CROPPED
This is a CUSTOM GRAPHIC TOP. Our cropping is done in house by hand to order. It will be a STANDARD 7" down from the bottom of the armpit on sizes S-XL and 9” down from the bottom of the armpit on sizes 2X-5X. No EXCEPTIONS. Once cut, we tug it to create a "roll" effect on the bottom as shown in pictures. With ANY hoodie style cropping, the front pouch pocket will be CUT OFF completely.
PLEASE note that ANY GRAPHIC that has a print on front OR back, will be cropped BELOW the print as to not damage or interfere with the print itself. Please be aware of this when picking any graphic you would like cropped. Longer prints will cause a longer cropped standard cut then our listed measurements above. EACH sweatshirt will be unique on each piece and may not look identical to another. Please keep in mind this can look slightly different on each body type and size graphic top. Color may vary based on lighting and device.
ASYMMETRICAL CROPPED
This is a CUSTOM GRAPHIC TOP. Our cropping is done in house by hand to order. It will be a STANDARD 7" down from the bottom of the armpit on the LEFT side on sizes S-XL and 9” down from the bottom of the armpit on the LEFT side on sizes 2X-5X. No EXCEPTIONS. The cut then goes ASSYMMETRICAL to the TOP of the bottom hem of the shirt. Once cut, we tug it to create a "roll" effect on the bottom as shown in pictures. With ANY hoodie style cropping, the front pouch pocket will be CUT OFF completely.
PLEASE note that ANY GRAPHIC that has a print on front OR back, will be cropped BELOW the print as to not damage or interfere with the print itself. Please be aware of this when picking any graphic you would like cropped. Longer prints will cause a longer cropped standard cut then our listed measurements above. If the print is on the LEFT side of the shirt, we will do the asymmetrical cut on the RIGHT side to keep the print intact.
DISTRESSED/DESTROYED
Our distressing is done in house by hand to order. It will be a random distressed areas throughout the shirt to give it a grungy look. Once distressed, we tug on the distressed areas to give it a more worn look.
V-NECK CUT OUT
Our V-Neck Cutout is done by cutting out 1 inch below the neckline and cutting a standard “V” out of the fabric. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick a Boat Neckline and V-Neck Cutout for the same graphic.
BOAT NECKLINE
Our Boat Neckline is done with a standard cut midway between the neckline hem and shoulder seam. We cut this even on both shoulders. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick a Boat Neckline and V-Neck Cutout for the same graphic.
SLEEVE HEM CUT OFF
Our Sleeve Hem Cutoff is done by cutting off the hem of the sleeve. Once cut, we tug it to create a "roll" effect.
BOTTOM HEM CUT OFF
Our Bottom Hem Cutoff is done by cutting off the hem at the bottom of the shirt. This is NOT cropped but rather just the hem completely cutoff at the bottom. Once cut, we tug it to create a "roll" effect.
SCOOPED BOTTOM
Our Scooped Bottom is done by cutting off the hem in a half circle moon shape at the bottom of the shirt and making a 2-3” slit up the side. This is NOT cropped but rather just the hem completely cut off at the bottom and rounded. Once cut, we tug it to create a "roll" effect. This type of cut enhances your curves and allows for more movement of your garment.
***PLEASE MAKE NOTE that if you choose the scooped bottom WITH cropping, it will be more of an athletic high scoop on the sides.
COLD SHOULDER CUTOUT
Our Cold Shoulder Cutout is done with a standard cut 1” down from the center of the neckline (neckline STAYS, we only cut below 1”) and cut straight to the left shoulder/sleeve seam like a triangle to create a cold shoulder effect. Once cut, we tug it to create a "roll" effect.
HEM SHREDDING
Our Hem Shredding is done with 8-10 slits in a triangular pattern in the front of the shirt at the hemline. We do standard cuts from 2-12" long". Once cut, we tug it to create a "roll" effect on each slit. This gives your customization a unique and grungy look that will be sure to turn heads. Hem Shredding on front only 
Hem Shredding (on back and front)
DIAMOND BACK SHREDDING
Our Hem Shredding is done with 25 slits in a diamond pattern in the back of the shirt between the shoulder blades area. We do standard cuts from 1-12" long". You will want to fold the shirt in the back by pinching in the middle of the back of neckline. Measure 4” down from the neckline. Once the bottom folded edge is lined up on the cutting mat straight on the edge, you will take the fabric marker and make light dots on the edge of the tee at every 1cm. (make sure the other parts of the shirt are not in the cutting area) Then you can lay the ruler down and start cutting with the rotary cutter along the ruler from 5.5” on the MIDDLE dot (13TH DOT) and going up the shirt and then go back down the shirt. On EACH dot you will be going down ½” for the cut length. (example: 5.5”, next dot 5”, next dot 4.5” and so on, until you finish all the slits). Then once ALL the cuts are made, we tug it to create a "roll" effect on each slit.
LONG SLEEVE REPLACEMENT
This option will take a regular tee that you purchase and replace it with a LONG SLEEVE version of that same tee. Please be aware there could be rare cases that we may have to reach out to you in case a particular color/style does not come in a long sleeve. 
MUSCLE SLEEVE CUT OFF
Our Muscle Sleeve Cut Off is done by cutting the sleeve off. We cut 3 inches on top of the shoulder seam to make it more inset than the Cap Sleeve Cut Off. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick Sleeve Cut Off, Muscle Sleeve Cut Off or Cap Sleeve Cut Off for the same graphic.
CAP SLEEVE CUT OFF
Our Cap Sleeve Cut Off is done by cutting the sleeve completely off. We cut right inside of the upper arm sleeve on top of the shoulder seam to make it more outset than the Muscle Cut Off. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick Sleeve Cut Off, Muscle Sleeve Cut Off or Cap Sleeve Cut Off for the same graphic.
