Please carefully review your order before submitting. Due to how fast orders move through our boutique, we are unable to cancel or modify an order once it has been placed. Thank you so much for understanding! You are a valued customer!
**HOLIDAY SEASON GRACE: Friendly reminder that ALL shipping carriers are extra busy during the holiday peak season. We cannot control what happens to a package once it leaves our warehouse. Please allow EXTRA time to receive your package during this timeframe. (November 15-January 15).
ALL IN STOCK Orders are typically packaged and shipped within 24-48 hours on business days (Monday-Friday). This excludes weekends and national holidays. This does NOT include preorder items (please read preorder policy below)
Please note that the delivery date shown is only an estimated delivery time, NOT a guaranteed date/time. Exact delivery date is always based on USPS/UPS. Please track your package via your tracking number provided on your fulfillment email.
Incorrect mailing addresses provided on your account/order that get returned to the boutique, will NOT be refunded and a separate fee will be charged for shipping it again to your correct address. We will only allow this second shipment one time.
Shipping costs are calculated by the weight and dimension of the package. Velvet Noire Boutique reserves the right to choose the best shipping method for all “free shipping” offers.
When shopping on the mobile app ONLY, we offer FREE SHIPPING automatically on all mobile app orders placed within 24 hours of a previous order on the mobile app in the USA ONLY. International orders are exempt from this option. Our mobile app can be downloaded for free on your mobile device.
A customs/duty fee may be charged for international shipments and when purchasing at Velvet Noire Boutique, customers are agreeing to pay for all the fees regarding the package. Cardboard packaging may be removed for international orders to reduce the dimension of shipment. Velvet Noire Boutique will not issue a refund for your order if your package is undelivered due to unpaid customs/duty fees.
Due to the Holiday Peak Season, there may be a slight delay in your shipment. If you have any questions regarding your order, please contact our customer service via firstname.lastname@example.org
Velvet Noire Boutique is NOT responsible for:
- Delays with USPS/UPS shipping
- Products that are lost or damaged in the mail. USPS or UPS will be responsible once the package has been dispatched.
- Products marked delivered by Post Office / UPS according to tracking. You will need to contact your local Post Office to obtain information regarding your package.
Carrier Contact Numbers:
If USPS could not reach you after several attempts, the package will be sent back to us. In such cases your order will not be refunded. You will need to pay additional shipping and handling fee for the package to be re-delivered to you.
PREORDER/ MADE TO ORDER/ GRAPHICS ITEMS:
This pertains to items labeled **PREORDER** OR located in our PREORDER or GRAPHICS Collections. They are custom made specially for YOU. Please note that if any part of your order contains at least ONE preorder item, the entire order (including other items), will be shipped at the same time the preorder item order is shipped. In most cases, preorder items are expected to ship within 2 weeks, however it could take longer depending on vendor times who are hand-making the items for you. We do notate in each item in the PREORDER collection how LONG that specific item may take to make, receive and ship. If we are unable to get your preorder items out within 3 weeks, we will contact you and ask you to choose between three options: refund, shop credit, or exchange for item in stock for the price of your item.
SPECIAL ORDER WIGS:
Wigs listed as SPECIAL ORDER will take longer to receive, inspect and ship than those listed as PREORDER. A detailed ETA (estimated time of arrival) ship time is listed in the description of each wig whether it is PREORDER or SPECIAL ORDER. SPECIAL ORDER wigs can take up to 3-4 months to receive in house, inspect and ship. PREORDER wigs typically take 2-3 weeks to receive in house, inspect and ship. PLEASE READ EACH DESCRIPTION THOROUGHLY BEFORE ORDERING.
Special Order items are currently in production and have not yet arrived at our warehouse. These items will ship as soon as they arrive. Please note that if any part of your order contains at least one special order item, the entire order (including other items) will be shipped at the same time the special item order is shipped.