ALL returns/exchanges must be postmarked within 14 days of receiving (the date listed with shipping carrier of DELIVERY DATE will be the start of the 14 days. Not the day you open your package). TAGS MUST BE INTACT (if applicable) for return on the item.
BEAUTY PRODUCTS: There are no returns or exchanges allowed on any/all beauty products due to sanitation issues. They are FINAL SALE.
A note MUST be included with your package stating your name, order number, and a reason for the return. If you want to exchange, you MUST specify what you'd like to exchange it for and SIZE. If you want to return, you MUSTspecify how you'd like your refund (account credit or payment refund). Without this note- you WILL NOT RECEIVE A REFUND. Any items received without this note will be out the package and the refund.
**PLEASE MAKE NOTE that if an item is OUT OF STOCK in the item and/or size you request to exchange for, upon us receiving, we will process a refund to your payment method.
You will receive a refund to your payment account less the original shipping paid and less a 5% restock fee.
All sale items are final. No returns will be allowed on those items. If you are unsure just shoot us a message.
All return items will be shipped by the buyer at their own expense. The buyer will need to keep track of the tracking to follow up if the refund hasn’t been sent.
All return items that appear worn/washed, have stains or makeup, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged by you will NOT be accepted. ZERO exceptions. This includes damage to shoe boxes.
We carefully inspect all returned items and reserve the right to deny a return based on its condition. If your return does not meet the above return guidelines or will not be postmarked within 14 days of the delivery date posted by UPS/USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your returns will be donated to charity after 7 days.
PICK UP ORDERS:
ALL Pick-Up ORDERS are required to be picked up within 7 business days from the date it was "fulfilled". If you cannot do so, please choose shipping as your preferred shipping method instead of the Pick-Up option at checkout. If a pick-up order is NOT picked up within 7 business days, we will cancel the order and refund you MINUS the 5% restock fee.
Please ship all items to:
Velvet Noire Boutique
5503 Schofield Ave
Weston, WI 54476
Please allow our team 3 to 5 business days to process your return once it is received to VNB.
We take pride in quality checking each item before shipping to you. If you believe you have received an incorrect/damaged or are missing an item, we MUST be notified within 3 calendar days of you receiving the order at email@example.com with the following information:
1. Order Number
2. Description of item you received (or did not receive) and what’s wrong with it (if damaged)
3. Clear pictures of damaged item AND packaging (including label) it arrived in.
If you received an incorrect item, it MUST be in the same condition that it was received (tags attached (if applicable), lace intact (if a wig), etc.) to be eligible for an exchange/refund.