DOORBUSTER* Kate Puff Shoulder Bag V2 - BROWN
Shipping policy
Please carefully review your order before submitting. Due to how fast orders move through our boutique, we are unable to cancel or modify an order once it has been placed. Thank you so much for understanding! You are a valued customer!
**HOLIDAY SEASON GRACE: Friendly reminder that ALL shipping carriers are extra busy during the holiday peak season. We cannot control what happens to a package once it leaves our warehouse. Please allow EXTRA time to receive your package during this timeframe. (November 15-January 15).
ALL IN STOCK Orders are typically packaged and shipped within 24-48 hours on business days (Monday-Friday). This excludes weekends and national holidays. This does NOT include preorder items (please read preorder policy below)
Please note that the delivery date shown is only an estimated delivery time, NOT a guaranteed date/time. Exact delivery date is always based on USPS/UPS. Please track your package via your tracking number provided on your fulfillment email.
Incorrect mailing addresses provided on your account/order that get returned to the boutique, will NOT be refunded and a separate fee will be charged for shipping it again to your correct address. We will only allow this second shipment one time.
Shipping costs are calculated by the weight and dimension of the package. Velvet Noire Boutique reserves the right to choose the best shipping method for all “free shipping” offers.
COMBINED SHIPPING:
When shopping on the mobile app ONLY, we offer FREE SHIPPING automatically on all mobile app orders placed within 24 hours of a previous order on the mobile app in the USA ONLY. International orders are exempt from this option. Our mobile app can be downloaded for free on your mobile device.
INTERNATIONAL ORDERS:
A customs/duty fee may be charged for international shipments and when purchasing at Velvet Noire Boutique, customers are agreeing to pay for all the fees regarding the package. Cardboard packaging may be removed for international orders to reduce the dimension of shipment. Velvet Noire Boutique will not issue a refund for your order if your package is undelivered due to unpaid customs/duty fees.
Notice:
Due to the Holiday Peak Season, there may be a slight delay in your shipment. If you have any questions regarding your order, please contact our customer service via contactus@velvetnoireboutique.com
Velvet Noire Boutique is NOT responsible for:
- Delays with USPS/UPS shipping
- Products that are lost or damaged in the mail. USPS or UPS will be responsible once the package has been dispatched.
- Products marked delivered by Post Office / UPS according to tracking. You will need to contact your local Post Office to obtain information regarding your package.
Carrier Contact Numbers:
USPS: 1-800-275-8777
UPS: 1-800-742-5877
If USPS could not reach you after several attempts, the package will be sent back to us. In such cases your order will not be refunded. You will need to pay additional shipping and handling fee for the package to be re-delivered to you.
PREORDER/ MADE TO ORDER/ GRAPHICS ITEMS:
This pertains to items labeled **PREORDER** OR located in our PREORDER or GRAPHICS Collections. They are custom made specially for YOU. Please note that if any part of your order contains at least ONE preorder item, the entire order (including other items), will be shipped at the same time the preorder item order is shipped. In most cases, preorder items are expected to ship within 2 weeks, however it could take longer depending on vendor times who are hand-making the items for you. We do notate in each item in the PREORDER collection how LONG that specific item may take to make, receive and ship. If we are unable to get your preorder items out within 3 weeks, we will contact you and ask you to choose between three options: refund, shop credit, or exchange for item in stock for the price of your item.
SPECIAL ORDER WIGS:
Wigs listed as SPECIAL ORDER will take longer to receive, inspect and ship than those listed as PREORDER. A detailed ETA (estimated time of arrival) ship time is listed in the description of each wig whether it is PREORDER or SPECIAL ORDER. SPECIAL ORDER wigs can take up to 3-4 months to receive in house, inspect and ship. PREORDER wigs typically take 2-3 weeks to receive in house, inspect and ship. PLEASE READ EACH DESCRIPTION THOROUGHLY BEFORE ORDERING.
Special Order items are currently in production and have not yet arrived at our warehouse. These items will ship as soon as they arrive. Please note that if any part of your order contains at least one special order item, the entire order (including other items) will be shipped at the same time the special item order is shipped.
🌸 Everything You Need to Know: Returns & Exchanges 🌸
✨ REQUEST RETURN HERE ✨
1. Return Timeframe: Don’t forget, your returns need to be postmarked within 14 days of receiving your fabulous package! The countdown starts from the delivery date listed by the shipping carrier, not the day you unbox your goodies. And remember, tags must be intact (if applicable) for a successful return!
**If your item is from the 2nd Warehouse (the item description would have indicated that), then you have 7 days, from delivery date to return.
2. Condition Matters: We want your items to be as fresh as a daisy! Please ensure that all return items are unworn, unwashed, and free from any stains, odors (like smoke or perfume), or pet hair. If it looks like it’s been through a fashion show, we can’t accept it—no exceptions! This also includes keeping those shoe & wig boxes in tip-top shape.
3. Inspection Time: Our team will carefully inspect all returned items, and we reserve the right to deny a return based on its condition. If your return doesn’t meet our guidelines or isn’t postmarked within 14 days, please don’t send it back! You’ll be responsible for any extra shipping costs to have it sent back to you. If you choose not to pay for return shipping, your items will be donated to charity after 7 days.
4. Final Sale Alert! 🚨 Some items are final sale and can’t be returned, including:
- Beauty Products
- Wig Liquids, Aerosol Products, & combs
- Inhalers
- Swimsuits – 2nd Warehouse only
- Jewelry – 2nd Warehouse only
- All items discounted 30% or more
5. Shipping Costs:All returned items are shipped back at your expense. But don’t worry! We offer Free Returns Coverage from REDO on all purchases. If you opt-in at checkout, your return shipping label is included, making returns a breeze! If you skip the coverage, you’ll be responsible for the return shipping costs.
6. Processing Times: Here’s how long it takes to process your returns based on where your item is from:
- Velvet Noire Boutique Warehouse – Schofield, Wisconsin: 3-5 business days
- VNB 2nd Warehouse – California: 5-7 business days
7. Refunds: All refunds will incur a 5% restocking fee, unless you choose a refund to Account Credit, which waives the fee.
💖 PICK UP ORDERS: All pick-up orders must be collected within 7 business days from the fulfillment date. If you can’t make it, please select shipping instead! If a pick-up order isn’t collected within 7 days, we’ll cancel it and refund you minus the 5% restock fee.
📍 Local Pick-Up Location:
As you pull into the driveway, go around the building to the right. We’re on the left!
Velvet Noire Boutique
5503 Schofield Ave, Suite E
Weston, WI 54476
💔 Damaged Products: We take pride in quality-checking each item before it reaches you! If you receive a damaged or defective item, please report it right away by clicking ✨ HERE ✨.
Thank you for shopping with us at VNB! 🌼 If you have any questions or need assistance, our fabulous customer support team is just an email away at contactus@velvetnoireboutique.com! 💌
GRAPHIC CUSTOMIZATIONS
ALL GRAPHIC CUSTOMIZATIONS are considered CUSTOM and CANNOT BE RETURNED- NO EXCEPTIONS. Please see REFUND POLICY for further details. These are HANDMADE in our warehouse. Please allow 10-12 business days to ship these as they are made to order. If you have other items in your order, they will ship once tee is complete!
CROPPED
This is a CUSTOM GRAPHIC TOP. Our cropping is done in house by hand to order. It will be a STANDARD 7" down from the bottom of the armpit on sizes S-XL and 9” down from the bottom of the armpit on sizes 2X-5X. No EXCEPTIONS. Once cut, we tug it to create a "roll" effect on the bottom as shown in pictures. With ANY hoodie style cropping, the front pouch pocket will be CUT OFF completely.
PLEASE note that ANY GRAPHIC that has a print on front OR back, will be cropped BELOW the print as to not damage or interfere with the print itself. Please be aware of this when picking any graphic you would like cropped. Longer prints will cause a longer cropped standard cut then our listed measurements above. EACH sweatshirt will be unique on each piece and may not look identical to another. Please keep in mind this can look slightly different on each body type and size graphic top. Color may vary based on lighting and device.
ASYMMETRICAL CROPPED
This is a CUSTOM GRAPHIC TOP. Our cropping is done in house by hand to order. It will be a STANDARD 7" down from the bottom of the armpit on the LEFT side on sizes S-XL and 9” down from the bottom of the armpit on the LEFT side on sizes 2X-5X. No EXCEPTIONS. The cut then goes ASSYMMETRICAL to the TOP of the bottom hem of the shirt. Once cut, we tug it to create a "roll" effect on the bottom as shown in pictures. With ANY hoodie style cropping, the front pouch pocket will be CUT OFF completely.
PLEASE note that ANY GRAPHIC that has a print on front OR back, will be cropped BELOW the print as to not damage or interfere with the print itself. Please be aware of this when picking any graphic you would like cropped. Longer prints will cause a longer cropped standard cut then our listed measurements above. If the print is on the LEFT side of the shirt, we will do the asymmetrical cut on the RIGHT side to keep the print intact.
DISTRESSED/DESTROYED
Our distressing is done in house by hand to order. It will be a random distressed areas throughout the shirt to give it a grungy look. Once distressed, we tug on the distressed areas to give it a more worn look.
V-NECK CUT OUT
Our V-Neck Cutout is done by cutting out 1 inch below the neckline and cutting a standard “V” out of the fabric. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick a Boat Neckline and V-Neck Cutout for the same graphic.
BOAT NECKLINE
Our Boat Neckline is done with a standard cut midway between the neckline hem and shoulder seam. We cut this even on both shoulders. Once cut, we tug it to create a "roll" effect. ***PLEASE NOTE that you CANNOT pick a Boat Neckline and V-Neck Cutout for the same graphic.
SLEEVE HEM CUT OFF
Our Sleeve Hem Cutoff is done by cutting off the hem of the sleeve. Once cut, we tug it to create a "roll" effect.
BOTTOM HEM CUT OFF
Our Bottom Hem Cutoff is done by cutting off the hem at the bottom of the shirt. This is NOT cropped but rather just the hem completely cutoff at the bottom. Once cut, we tug it to create a "roll" effect.
SCOOPED BOTTOM
Our Scooped Bottom is done by cutting off the hem in a half circle moon shape at the bottom of the shirt and making a 2-3” slit up the side. This is NOT cropped but rather just the hem completely cut off at the bottom and rounded. Once cut, we tug it to create a "roll" effect. This type of cut enhances your curves and allows for more movement of your garment.
***PLEASE MAKE NOTE that if you choose the scooped bottom WITH cropping, it will be more of an athletic high scoop on the sides.
COLD SHOULDER CUTOUT
Our Cold Shoulder Cutout is done with a standard cut 1” down from the center of the neckline (neckline STAYS, we only cut below 1”) and cut straight to the left shoulder/sleeve seam like a triangle to create a cold shoulder effect. Once cut, we tug it to create a "roll" effect.
HEM SHREDDING
Our Hem Shredding is done with 8-10 slits in a triangular pattern in the front of the shirt at the hemline. We do standard cuts from 2-12" long". Once cut, we tug it to create a "roll" effect on each slit. This gives your customization a unique and grungy look that will be sure to turn heads. Hem Shredding on front only 
Hem Shredding (on back and front)
DIAMOND BACK SHREDDING
Our Hem Shredding is done with 25 slits in a diamond pattern in the back of the shirt between the shoulder blades area. We do standard cuts from 1-12" long". You will want to fold the shirt in the back by pinching in the middle of the back of neckline. Measure 4” down from the neckline. Once the bottom folded edge is lined up on the cutting mat straight on the edge, you will take the fabric marker and make light dots on the edge of the tee at every 1cm. (make sure the other parts of the shirt are not in the cutting area) Then you can lay the ruler down and start cutting with the rotary cutter along the ruler from 5.5” on the MIDDLE dot (13TH DOT) and going up the shirt and then go back down the shirt. On EACH dot you will be going down ½” for the cut length. (example: 5.5”, next dot 5”, next dot 4.5” and so on, until you finish all the slits). Then once ALL the cuts are made, we tug it to create a "roll" effect on each slit.
